FREQUENTLY ASKED QUESTIONS

Your questions, our answers

Do you ship outside France?

If your country is not covered, contact us so that we can adjust the carriage cost if needed.

Switzerland is not possible, because of the customs and handling fees charged by the carriers.

When are the plants dispatched?

Plants are dispatched every Monday.

What is your returns policy?

You have fourteen days from delivery to change your mind, without having to give a reason. Simply write to laurent@greffeurdagrumes.com. Plants must come back in a condition allowing resale, with their identification label, and return carriage is at your expense. A refund is made within fourteen days of receiving the return.

Separately from that period, if a plant arrives damaged or does not match the variety ordered, contact us with photographs: the legal guarantee of conformity applies and we will find a solution.

Establishment after planting, on the other hand, depends on your soil, your climate and your watering, and cannot be guaranteed. Our guides are there to give you the best chance.

Do you sell grafting pliers?

We have tested grafting pliers — the gadget adds little. Grafting citrus is well within reach; you simply have to get started.